consulting | management | solutions. We provide consulting services in the area of Planning, Project Management and Implementation of Enterprise Communication and Contact Centre Technology and IT operations.
Telecom, High-Tech, Canadian and International Financial Services, Utilities, Government, Consulting.
Auditing, Benchmarking, Operations Reviews, Flexible workforce sourcing, Outsourcing Reviews, Business Continuity Planning, Requirement Analysis, Design, Installation, Training, Business Development, Case Study Development, Cost benefit analysis, Cost reduction studies, Feasibility studies, IT Alignment with Business, Market research, Proposal Evaluation, RFP Preparation, Strategic Planning, White Paper Authoring, Life-cycle cost analysis, Business and Technology, Requirement Analysis, Performance Analysis/Troubleshooting.
Project Management, Systems integration (CTI, IVR, CRM, PBX/ ACD, Web), Application Development Management, Requirement Analysis, Solution Design, Solution Development, Vendor Management, Infrastructure Migration, Change Management, Deployment planning, UAT, training, SLA, Support process development, Communication Solution.
Telecom Traditional/Converged, Workforce Management / Optimization, Multi-channel Contact Centre system, Computer Telephony Integration, Interactive Voice Response, Voice Portals, Call Recording, CRM Systems and Agent Applications, Knowledge Management, Teleworking and Offshoring.